Our customers’ satisfaction is a core value for the growth and profitability of our group. This satisfaction first relies on the quality of our teams: their sense of responsibility, their ability to adapt themselves to the environment continuously, their technical expertise, their involvement and responsiveness.
Our global ambitions and the constant improvement of techniques and the needs of our clients require a high capacity to listen, to ask questions and to innovate so as to progress continuously.
This background encourages us to constantly keep moving, to evolve our practices, and show our creativity, in order to meet our client’s demands.
Throughout our history, we have designed increasingly efficient, easy-to-use, environmentally friendly and perfectly adapted products to meet consumers’ daily needs. From the automatic variable ability of the washing machine, to the refrigerator’s 0 to -3° compartment, the induction cooktop, the pyrolysis oven and low temperature professional cooking, a large number of our inventions are essential nowadays. And furthermore, they have been adopted by most manufacturers.
Sense of service is, first of all, a state of mind: being at the client’s service. It is also a method of organization: a way of placing the client at the core of our organization, our product offering, and our logistical, commercial and after-sales organization.
In each one of our businesses lines, for each one of our brands, sense of service is an essential value which inspires our daily actions and encourages us to make every effort possible to prioritize and meet the needs of our clients.
Our creativity is sourced from our clients, and inspired by their daily lives.
Today’s consumers are looking for more and more comfort, practicality and performance. Being a pioneer means being able to meet customer expectations and provide as many people as possible with useful and relevant innovations that are capable of improving their daily lives with “smart” and stunning products.
We are recognized as a leading company in regard to quality. This obsession with quality is omnipresent from our products’ inceptions until services are provided to our customers (listening, logistics, responsiveness, availability, performance of the after-sales services, etc.).
Shaped by more than 100 years of experience, research and innovation, our know-how is unanimously recognized.
This expertise is supported by an active policy of recruiting, training, mentoring of new hires and sharing of best practices.